Customers expect a lot when they come to a restaurant. For many, it’s a reward for a stressful day, so they want as much pampering as you can dole out. For a sizable amount of people, restaurants are places for special occasions, which means they want the food, service, and atmosphere to be perfect.
Regardless of the customer you’re catering to, you should keep these in mind:
Keep the Kitchen Sanitized
Food preparation is more important than food presentation. If you don’t store ingredients properly, they might be swimming in bacteria. And if you don’t cook them properly, these bacteria may not be killed, which may result in food poisoning. Not cleaning kitchen equipment, as well as plates and utensils, may also contribute to a customer’s upset stomach. So get that commercial dishwasher repair scheduled as soon as you notice the washer isn’t working properly, advises BC Industrial Services, LLC.
Let Customers Talk
You may think you’re going above and beyond your job by checking up on guests to make sure they’re having fun, but don’t overdo it. It becomes annoying when you keep checking in every few minutes. Let them enjoy the meal and watch for cues that say they’re in the middle of an important conversation. When things seem to be settling down, go ahead and ask, but don’t do it every chance you’ve got.
Be Willing to Personalize Services
There might be a special occasion that has brought a group into your restaurant. Not only do they want good food, but they also want a good experience. Make your restaurant a part of the special occasion by giving the birthday celebrant a freebie or performing a song for them. Complimentary drinks may also make a proposal even more special.
You’re not only responsible for the food when you run a restaurant. You’re also responsible for your guests having a good time, so cover all the bases.